Shipping policy

Shipping Policy

Thank you for supporting The Carthy Collection. Because every item in our shop is handmade with care, please read the following information before placing your order.

Processing Time

All orders are handmade to order. Please allow 5–10 business days for your item to be made, quality-checked, and prepared for shipment. During busy periods (holidays, sales events), processing may take up to 14 business days. You will receive a shipping confirmation email as soon as your order is on its way.

Delivery Estimates

Once shipped, estimated delivery times are:

Domestic (US): 3–7 business days
International: 10–21 business days, depending on destination and customs

These are carrier estimates and are not guaranteed. Delivery times may vary due to carrier delays, weather, or customs processing.

Order Tracking

When your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

Address Changes

We begin processing orders quickly, so if you need to change your shipping address, please contact us within 24 hours of placing your order at hello@thecarthycollection.com. Once an order has shipped, we are unable to redirect packages and the customer will be responsible for any additional shipping fees to resend the item.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery window, we recommend:

Checking the tracking link in your shipping confirmation email
Confirming your shipping address was entered correctly at checkout
Checking with neighbors or your local post office for attempted deliveries

If your package is more than 7 business days late (domestic) or 14 business days late (international) beyond the estimated delivery date, please reach out to us at hello@thecarthycollection.com and we will work with you to resolve the issue.

International Orders & Customs

International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in your order total and are collected by your local customs authority. We are not able to mark packages as gifts or undervalue orders on customs forms.